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Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@trolu.shop

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@trolu.shop

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Our mission

trolu.shop - your trusted destination for high-quality products and exceptional customer service. We are dedicated to providing a seamless shopping experience, with a diverse selection of items to meet all your needs.

Our commitment to quality and customer satisfaction is at the core of everything we do. We believe in offering products that bring value and joy to our customers, along with a shopping experience that is both enjoyable and effortless.

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